How to Report a Defective ProductUpdated 8 months ago

If you receive an item with a defect, such as a faulty zipper, OROS is here to help. Here’s how to report the issue:

Document the Defect: Take clear photos of the defective area.

Contact Support: Reach out to our customer support team at [email protected] with your photos and order details.

Next Steps: Our team will assess the issue and provide a solution, which may include a replacement, repair, or refund.